FAQs

1. What is Easy Living Deals?

Easy Living Deals is an online store that offers a variety of high-quality products at affordable prices. We work with trusted suppliers worldwide to bring you the best deals right to your doorstep.

2. Where do you ship from?

We work with multiple suppliers from different locations, primarily from China, the US, and Europe. Your order may come from different warehouses depending on product availability.

3. How long does shipping take?

Shipping times vary depending on your location:

  • United States & Canada: 7-20 business days

  • United Kingdom & Europe: 7-20 business days

  • Australia & New Zealand: 10-25 business days

  • Other Countries: 10-30 business days

Please note that processing times may take 1-5 business days before your order is shipped.

4. Do you offer tracking for orders?

Yes! Once your order is shipped, we will send you a tracking number via email. You can track your order on our Order Tracking page or through the courier’s website.

5. Will I have to pay customs duties or import taxes?

Import taxes and customs fees vary by country. Customers are responsible for any applicable fees upon delivery. Please check your country’s customs policies before placing an order.

6. Can I cancel my order after placing it?

We process orders quickly, so cancellations are only possible within 12 hours of placing your order. If your order has already been shipped, we won't be able to cancel it.

7. What is your return & refund policy?

We accept returns and refunds under the following conditions:

  • Damaged or defective items: Contact us within 7 days of delivery with photos, and we’ll send a replacement or issue a refund.

  • Wrong item received: Contact us, and we’ll arrange a replacement.

  • Change of mind: Unfortunately, we do not accept returns for buyer’s remorse.

Please check our Refund Policy page for more details.

8. My order is taking longer than expected. What should I do?

If your order has not arrived within the estimated delivery time, please check your tracking information. If there is no update, contact us at [your email], and we’ll assist you.

9. Do you offer free shipping?

Yes! We offer free shipping worldwide on all orders.

10. How do I contact customer support?

You can reach us via:
📧 Email: support@easylivingdeals.store

Our support team is available, 9 AM – 6 PM (GMT) to assist you.

11. How do I know if my order was successful?

After placing an order, you will receive a confirmation email with your order details. If you don’t receive an email, please check your spam/junk folder or contact us.

12. Can I change my shipping address after placing an order?

If you need to update your shipping address, please contact us within 12 hours of placing your order. Once your order is processed, we won’t be able to change the address.

13. My tracking number is not updating. What should I do?

Tracking updates may take 3-7 business days to appear. If your tracking hasn’t updated for a long time, please contact us, and we’ll check with the shipping provider.

14. Do you offer wholesale or bulk discounts?

Yes! If you are interested in bulk purchases, please contact us at [support@easylivingdeals.store], and we’ll provide you with a special discount.

15. What should I do if I receive the wrong item?

If you receive the wrong item, please contact us with your order number and clear photos of the product. We’ll arrange a replacement or issue a refund.

16. My package was marked as delivered, but I haven’t received it. What should I do?

If your package shows as "Delivered" but you haven't received it:

  • Check with your neighbors, front desk, or mailbox.

  • Contact your local post office or courier.

  • If you still can’t find it, reach out to us, and we’ll assist you.

    17. Do you accept returns for all products?

    Due to the nature of some items (e.g., hygiene products, personal care, or custom-made products), returns may not be possible unless the item is damaged or defective. Please refer to our Refund Policy for details.

    18. How do I apply a discount code?

    At checkout, enter your discount code in the designated field. If the code is valid, the discount will be applied automatically. Only one discount code can be used per order.

    19. Do you offer gift cards?

    Currently, we do not offer gift cards, but we may introduce them in the future! Stay updated by following us.

    20. What happens if my order is lost in transit?

    If your order is lost in transit, we’ll work with the shipping provider to resolve the issue. If the package is confirmed lost, we will offer you a free replacement or full refund.

    21. How can I stay updated on new arrivals and special discounts?

    Subscribe to our newsletter to get the latest updates on new arrivals, exclusive deals, and promotions!

    22. Do you have a loyalty program?

    Not yet, but we are working on it! Stay tuned for exciting rewards in the future.

    23. How can I provide feedback about my shopping experience? We value your feedback and encourage you to share your thoughts through our contact form or by leaving a review on the product pages.